Last Updated: October 5, 2026
Lovingpetsproductsmall (“we,” “us,” or “our”) operates the website lovingpetsproductsmall.my. This policy explains what personal information we collect, why we collect it, and how we handle it.
Information We Collect
When you place an order or create an account, we collect:
- Name, email address, shipping address, and billing address
- Phone number (if provided)
- Order details, including products purchased and payment amount
When you browse our site, we may automatically collect:
- IP address, browser type, device type
- Pages visited and time spent on each page
- Referring website or search terms
How We Use Your Information
We use the information we collect to:
- Process, fulfill, and ship your orders
- Send order confirmations, shipping updates, and delivery notifications
- Respond to your customer service inquiries
- Improve our website, product offerings, and shopping experience
- Send promotional emails (only if you have opted in — you may unsubscribe at any time)
Payment Information
We do not store, process, or have access to your full credit card number or CVV. All payment transactions are handled by PCI-DSS compliant third-party payment processors: Visa and MasterCard payments are processed through our secure payment gateway, and PayPal transactions are handled entirely by PayPal. We receive only a confirmation that the payment was successful and limited transaction details (such as the last four digits of your card) for record-keeping purposes.
Information Sharing
We do not sell, rent, or trade your personal information. We share data only with:
- Shipping carriers — to deliver your order
- Payment processors — to complete your transaction
- Email service providers — to send transactional and (if opted in) promotional emails
- Analytics providers — to understand how visitors use our site
All third parties are contractually obligated to use your information only for the purpose for which it was shared.
Cookies
Our website uses cookies and similar tracking technologies to remember your preferences, keep items in your cart, and analyze site traffic. You can disable cookies in your browser settings, though some site features may not function properly as a result.
Data Retention
We retain your personal information for as long as your account is active or as needed to fulfill orders, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights
You may request access to, correction of, or deletion of your personal information at any time by emailing info@lovingpetsproductsmall.my. We will respond to your request within 30 days.
Security
Our website uses SSL (Secure Sockets Layer) encryption to protect data transmitted between your browser and our servers. While no method of electronic transmission or storage is 100% secure, we implement commercially reasonable measures to safeguard your information.
Children’s Privacy
Our website is not directed to individuals under the age of 13. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. The “Effective Date” at the top of this page indicates when the policy was last revised. Continued use of our website after changes are posted constitutes acceptance of the updated policy.