Last Updated: October 5, 2026
We want you to be satisfied with your purchase. If something isn’t right, our return process is designed to be straightforward.
Return Window
You may request a return within 30 calendar days from the date of delivery.
Eligibility Conditions
To qualify for a return, the item must meet all of the following conditions:
- Unused and in the same condition in which you received it
- Original packaging intact, including all accessories, manuals, and inserts
- Return is due to a quality issue, defect, or damage, or the item does not match the description on our website
Items that have been used, washed, damaged by the customer, or are missing original packaging components may not be eligible for a full refund.
Non-Returnable Items
For health and hygiene reasons, certain consumable products (such as opened food, treats, or supplements) cannot be returned unless they arrived damaged or defective.
How to Initiate a Return
- Email info@lovingpetsproductsmall.my with your order number and a brief description of the issue.
- Our support team will respond within 1 business day with a Return Authorization (RA) number and return instructions.
- Pack the item securely and include the RA number inside the package.
- Ship the return to the address below.
Return Shipping Address:
Lovingpetsproductsmall
Returns Department – RA #[your RA number]
2513 N Sawyer Ave
Chicago, IL 60647
United States
Return Shipping Cost
We cover return shipping costs for all approved returns. There is no restocking fee of any kind.
Refund Processing
Once we receive your returned item and verify that it meets the eligibility conditions, we will process your refund within 1–2 business days. The refund will be issued to your original payment method. Please note that it may take an additional 7–10 business days for your bank or card issuer to post the refund to your account. This timeline is determined by your financial institution, not by us.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery. We will arrange a replacement or a full refund at no cost to you.
Cancellations
Orders can be cancelled free of charge as long as they have not yet been shipped. Once tracking information has been generated, the order is considered shipped and cannot be cancelled; however, you may initiate a return after delivery in accordance with this policy.